What Happens When You Call 0800 731 0122? | DWP Attendance Allowance Helpline
When it comes to understanding and accessing financial support for older adults with care needs, knowing who to contact is essential. 0800 731 0122 is the official Attendance Allowance helpline operated by the Department for Work and Pensions (DWP), offering direct assistance with claims, changes, and enquiries about this non-means-tested benefit.
Whether you’re applying for the first time, reporting a change in circumstances, or seeking clarity on eligibility, this free-to-call number connects you with knowledgeable staff who can help.
This guide explores exactly what to expect when you call 0800 731 0122, the type of support available through the helpline, and how to prepare for a productive conversation.
From opening hours to alternative contact methods, everything you need to manage or start your Attendance Allowance claim begins with understanding this dedicated phone line.
What Is 0800 731 0122, and Who Operates This Number?
0800 731 0122 is the official helpline for Attendance Allowance, operated by the Department for Work and Pensions (DWP) in the UK.
This free number is specifically for individuals over State Pension age who need help with claiming, updating, or enquiring about this non-means-tested benefit for those with care needs due to illness or disability.
Staffed by trained DWP advisers, the helpline supports claimants, carers, or relatives with accurate guidance on eligibility, applications, or changes in circumstances. It is not a general DWP number but is solely dedicated to Attendance Allowance-related queries.
Calling this number ensures you reach the right team for timely assistance with your claim or support-related updates.
What Kind of Help Can You Get When You Call 0800 731 0122?
Calling 0800 731 0122 connects you with a range of support services designed around Attendance Allowance. The helpline covers all aspects of the benefit, ensuring that whether you’re making a new claim or updating an existing one, you receive appropriate guidance.
What You Can Ask About:
- How to make a new claim for Attendance Allowance
- Eligibility questions, especially for those unsure about whether their condition qualifies
- Requesting a claim form to be sent to your address
- Changing details on an existing claim, such as a change in your health, care needs, or living situation
- Enquiring about the status of a claim that has already been submitted
- Information about how benefits are paid and when you will receive payments
You can also use the number to report a death, which is important if the person who was receiving Attendance Allowance has passed away, or if you’re acting on behalf of someone who no longer requires the support.
The advisers on the line can’t give legal advice, but they can help you understand the rules and expectations related to your benefit, guide you through the paperwork, and ensure your claim is properly submitted or updated.
What Information Should You Have Ready Before Calling?
Being well-prepared before dialling 0800 731 0122 can save time and help ensure the DWP agent can assist you effectively. Since this is a formal government service, there are specific pieces of information they may ask you to verify your identity or understand your query.
Have the following details to hand:
- Your full name and date of birth
- Your National Insurance number
- The address registered with your current Attendance Allowance claim
- Details about your disability or illness, including how it affects your daily life
- Your bank or building society account details (for payment queries)
- The name and contact details of any appointed representative or carer, if applicable
Being prepared not only helps the call proceed more efficiently but also reduces the likelihood of needing to call back with missing information.
What Happens During the Call to 0800 731 0122?
When you call the helpline, you will first hear an automated menu system that directs you to the appropriate department based on your enquiry. This may include options such as making a new claim, reporting a change, or checking on an existing application.
Once you’ve navigated the menu, you’ll be connected to a DWP adviser, who will ask a series of security questions to confirm your identity. After verification, the adviser will guide you based on the reason for your call.
In most cases, the conversation is straightforward. The agent will explain the next steps clearly, especially if you’re requesting a claim form or updating details. If additional evidence or documentation is needed, they will explain how and where to send it.
It’s important to speak clearly and stay patient, especially during busy times when wait times may be longer than usual.
Can You Make a New Claim for Attendance Allowance by Phone?
While the claim itself is not completed over the phone, you can initiate the claim process by calling the helpline. The DWP will then send you the required form in the post.
How to Request a Claim Form?
When you call 0800 731 0122 and express interest in making a new claim, the adviser will ask for your contact details and initiate the sending of a claim form to your address. This form must be filled out accurately and returned within a specified timeframe.
Importantly, the date you call to request the form becomes your claim start date, provided the completed form is returned within the deadline.
How the Application Process Works After the Call?
After receiving your form, fill it out with as much detail as possible. You’ll be asked to describe how your condition affects your daily life and the type of help you need. Once returned, the DWP will assess your claim and notify you of their decision, usually within a few weeks.
What Support Is Offered for Reporting Changes or Updates?
The DWP requires you to report any changes that might affect your Attendance Allowance entitlement. This includes not just major life events, but even temporary changes in care needs or living arrangements.
Typical updates include:
- You no longer need the same level of care
- You move into a care home or hospital
- Your condition has improved or worsened
- A change in carer or who supports you daily
- A change of address or banking details
- The death of the claimant
Failing to report such changes could result in overpayment, which the DWP may reclaim, or underpayment, where you’re missing out on entitled support.
What Are the Official Opening Hours for 0800 731 0122?
The Attendance Allowance helpline is open during standard working hours. Here’s a table summarising when you can call:
| Day | Opening Hours |
| Monday to Friday | 8:00 AM – 6:00 PM |
| Saturday | Closed |
| Sunday | Closed |
It’s advisable to avoid calling right at opening time (8:00 AM) or during lunchtime hours (12:00 PM – 2:00 PM), as these are peak periods with higher call volumes. Mid-morning or mid-afternoon tend to offer quicker responses.
For those with hearing or speech difficulties, a textphone service is also available at 0800 731 0317.
What Should You Do If You Can’t Get Through on the Helpline?
There are occasions when high call volumes may lead to long wait times or even dropped calls. If this happens:
- Try calling at a less busy time, such as mid-morning or mid-afternoon
- Use the textphone if applicable
- Consider writing to the DWP via post for non-urgent enquiries
- Ask a trusted representative or carer to make the call on your behalf, if authorised
- Prepare all documentation in advance, so when you do get through, the process is quicker
In cases of urgency, especially when needing to report changes or submit time-sensitive information, persistency in calling during different times of the day is recommended.
Are There Any Alternative Ways to Contact the DWP for Attendance Allowance?
If you’re unable or prefer not to call, there are other ways to manage your Attendance Allowance claim or enquiry.
Alternative Contact Methods Table
| Method | Details |
| Post | Send completed forms or letters to the designated Attendance Allowance address provided in your paperwork. |
| Online | Limited services available; primarily for downloading forms or guidance. |
| Third-party Help | Organisations and advisers can assist in filling out forms or understanding eligibility. |
While the helpline remains the most direct and immediate way to get help, these alternatives ensure that support is still accessible when needed.
Is Calling 0800 731 0122 Free from Landlines and Mobiles?
Yes, 0800 numbers are free to call from both landlines and mobiles in the UK. This includes calls made from pay-as-you-go mobile services and monthly contracts.
The DWP ensures that people accessing essential benefits like Attendance Allowance are not charged for these calls, removing barriers to support.
If you have any concerns about call charges, especially from non-UK numbers, it’s advisable to check with your service provider. However, within the UK, this helpline will not cost you anything.
Conclusion
Calling 0800 731 0122 is a key step in accessing Attendance Allowance and ensuring your support reflects your current needs. Whether you’re making a new claim, updating existing information, or simply seeking advice, the helpline offers clear, professional guidance tailored to your situation.
With free access, dedicated support from DWP advisers, and reliable weekday availability, the number is designed to simplify the process for those who need it most.
Staying informed, prepared, and proactive when using this helpline can make all the difference in how efficiently your claim is handled. If you’re eligible, or supporting someone who may be, don’t hesitate to reach out and get the help you need to secure important financial support.
Frequently Asked Questions
Is Attendance Allowance affected by income or savings?
No. Attendance Allowance is a non-means-tested benefit, which means your income or savings will not affect your eligibility or payment amount.
Who is eligible to apply for Attendance Allowance?
You must be over State Pension age and have a disability or health condition that requires care or supervision. It must have lasted at least 6 months unless you’re terminally ill.
Can someone else call 0800 731 0122 on my behalf?
Yes. If you have authorised someone, such as a carer, family member, or legal representative, they can call on your behalf. They may need to answer security questions or provide proof of authorisation.
What happens if you report a change in circumstances late?
Delays in reporting may lead to overpayment (which you may have to repay) or underpayment. It’s best to report changes as soon as possible to ensure accuracy.
How long does it take to process an Attendance Allowance claim?
Typically, it takes a few weeks from submission to receive a decision. If additional evidence is needed, it may take longer.
Can you report a death using the same helpline number?
Yes. If a claimant has passed away, you can notify the DWP using 0800 731 0122. Have their details ready when you call.
Is translation or accessibility support available when calling the helpline?
Yes. The DWP can provide translation services and has accessibility options, including a dedicated textphone line for those with hearing impairments.
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